Your complete satisfaction is our top priority! We will accept returns from customers for purchases sent back and received by us within 5 working days of receipt of the shipment on the following conditions:
Returning your Item(s)
To return any item(s), please email firstname.lastname@example.org including:
1. Full Name :
2. Order Number :
3. Shipping Address :
4. Phone Number :
5. Email :
6. Items to be Returned :
7. Reason for Returning :
We will promptly email you back with a confirmation. You will then be responsible for sending the item(s) back to us within 5 working days once we confirm your return request.
All defective items will be replaced or repaired based on the warranty policy provided by the manufacturer. We encourage you to contact the manufacturer upon receiving an item that does not work as it should. If you have any problems then please contact us and we will work diligently with the manufacturer to replace or repair your product.
Packing your return
The box that the items were originally shipped in can be reused if the sizing is appropriate. Simply pay for return shipping and return to us. We encourage you to ship your return back to us via a tracked delivery service. We cannot be held responsible for items lost in transit before we receive them. We highly encourage you to insure your shipment for the full value of your return in case the item is damaged in transit. If you return an item that is opened, there will be additional restocking fees based on the condition of the item(s).
Cancelling an Order
If you would like to cancel your order please call us as soon as possible for a full refund. Due to the speed of our fulfilment process most orders are shipped within hours of your order confirmation. After an item enters our fulfilment process you will have to return the item under our standard return policy instead of cancelling it.
Items Damaged in Transit
All items that arrive damaged from shipping must be reported to us within 2 working days. We will then file a claim with our shipping company and send you a new item promptly. If you would like a refund rather than a replacement you must return the product under our standard return policy.
Wrong Address or Refusal of Delivery
If you provide us with the wrong shipping address, you will be responsible for any additional charges that CuteMe.com.my incurs. We will do our best to reroute the package to ensure that you receive it. If for some reason your order cannot be rerouted, it will be your responsibility to try to retrieve the item from the recipient. Any order that is refused at delivery will be subject to our actual shipping charges both ways as well as any other fees that we incur. Actual shipping charges often vary from the price charged on your order.
CuteMe.com.my reserved the rights to amend or append these policies in future without prior notices.